Policy - CircaCeramics

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

The ware we make is very durable! It's food, dishwasher & microwave safe. It's even safe if placed in an oven for warming, from cold to 350.
Our prints are indelible, meaning they will not scratch or rub or fade off.
We WANT you to use our ware every day, so we make them durable and great looking for every day.

Gift wrapping and packaging

We DO NOT gift wrap.
All of our eco packaging is chosen with the need to get the ware to the buyer intact.
With that in mind, we use a specialty kraft packing paper, and rubber bands to secure it. Occasionally if it's a large or varied shapes order we use cardboard inserts. This all makes for easy reuse/recycling of the packaging materials.
Our boxes are new.
Our "Thank You" cards are recyclable.
That covers it, but if you have any questions, do ask!

Wholesale availability

We do wholesale; we have other production commitments though and we are firm with our lead times (8-12 weeks generally)
Feel free to send us a Conversation here, but PLEASE include an email address we can reach you at, and send you more info.

Sizing details

All of our listings have a capacity measurement, physical dimensions and weight of the item empty. If you still can't understand the measurement or need more details you haven't seen in the listing, let us know.

Custom and personalized orders

Custom inquiries are welcome, but please be aware that we charge for design work, including font searches. It's better for you to have your high resolution black & white files ready for us to have a look and determine if we can work with them or not, and please be ready to adjust where we feel there needs to be adjustments, in order to provide the best possible results.

Contact us prior to purchasing an item that you'd like personalized, or made custom by adding extra things to it. Message to Seller is not the place for requests like that.

We DO NOT add names, dates, etc to ware without payment for these extra things. Questions? Send us a convo!

Legal imprint